Terms & Conditions

1. Definitions

2. Nature of Services — Facilitation Only

Sultan GHC's services are limited to:

• Evaluating your medical enquiry and identifying suitable partner hospitals and physicians
• Facilitating free second medical opinions from our network specialists
• Preparing non-binding treatment cost estimates based on information provided
• Coordinating communication between you and partner hospitals (with your consent)
• Assisting with medical visa invitation letters and travel planning guidance
• Providing on-ground coordination support during your treatment abroad
• Facilitating post-treatment follow-up communication with your treating physician

All clinical decisions — including diagnosis, treatment plans, surgical procedures, and prescriptions — are made exclusively by the licensed physicians and accredited hospitals you choose to engage. Sultan GHC has no clinical role in your treatment.

3. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age, or accessing our services with the consent of a parent or legal guardian
• You have the legal capacity to enter into a binding agreement
• All information you provide to Sultan GHC is accurate, complete, and current
• You are using our services for lawful personal healthcare facilitation purposes only

4. Patient Responsibilities

As a patient engaging Sultan GHC's services, you agree to:

• Provide accurate, complete, and truthful medical history and records
• Consult with your primary care physician or specialist in the U.S. before finalising any decision to travel abroad for medical treatment
• Make all final treatment decisions based on advice from licensed physicians — not Sultan GHC
• Obtain adequate medical travel insurance before traveling
• Follow pre-travel and post-operative instructions provided by your treating physician
• Promptly inform Sultan GHC and your treating hospital of any changes in your medical condition
• Understand that Sultan GHC cannot guarantee that any specific treatment will be suitable, available, or approved for you

5. Independent Partner Hospitals and Physicians

All partner hospitals and physicians recommended or introduced by Sultan GHC are independent third parties. They are not employees, agents, or contractors of Sultan GHC.

Sultan GHC does not control, supervise, direct, or assume responsibility for the medical decisions, clinical standards, negligence, malpractice, errors, omissions, or any acts of any partner hospital or physician.

Any dispute regarding the quality of medical treatment, malpractice claims, or adverse outcomes must be pursued directly against the treating hospital or physician under the laws of the country in which treatment was provided.

6. Fees and Payment

Many of Sultan GHC's initial services — including case review, second opinion coordination, and cost estimation — are provided at no charge to the patient.

Where Sultan GHC charges a facilitation fee for coordination and concierge services, the fee structure will be clearly disclosed to you in writing before you commit. No fee will be charged without your explicit written agreement.

Treatment costs are paid directly to the treating hospital in accordance with that hospital's payment policies. Sultan GHC does not collect payment on behalf of hospitals.

Refund Policy: Facilitation fees paid to Sultan GHC are refundable within 7 days of payment if no services have been rendered. After service commencement, refunds are assessed on a case-by-case basis and are not guaranteed.

7. No Medical Advice or Guarantees

Sultan GHC expressly disclaims any representation, warranty, or guarantee regarding:

• The suitability of any treatment or hospital for your specific medical condition
• The accuracy or completeness of any second opinion provided by network physicians
• The outcome of any medical procedure or treatment
• The accuracy of cost estimates (which are approximations and subject to change)
• Visa approval or travel clearance for any destination
• The continued availability of any partner hospital or physician

8. Medical Travel Insurance

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sultan GHC shall not be liable for any:

• Medical malpractice, negligence, or errors by partner hospitals or physicians
• Adverse medical outcomes, complications, or treatment failures
• Losses arising from international travel
• Visa denials or travel complications
• Loss, theft, or damage to personal property
• Reliance on information provided on our website
• Interruption or unavailability of our services

Sultan GHC's total aggregate liability shall not exceed the facilitation fees actually paid by you to Sultan GHC for the specific service giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Sultan Global Health Care, its officers, employees, agents, and representatives from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your provision of false, inaccurate, or misleading medical information.

11. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, audio clips, data compilations, and software — is the property of Sultan Global Health Care or its content suppliers and is protected by United States and international copyright laws.

You may access and print content from this website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without prior written permission from Sultan GHC.

12. Privacy

Your use of Sultan GHC's services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also agree to our Privacy Policy.

13. Website Use and Prohibited Conduct

You agree not to:

• Use our website for any unlawful or fraudulent purpose
• Submit false or misleading medical information
• Attempt to gain unauthorized access to our systems or data
• Use automated tools to scrape, crawl, or extract data from our website without permission
• Impersonate Sultan GHC, its employees, or any other person or entity
• Transmit any malware, viruses, or harmful code through our website or communication channels

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States of America, without regard to its conflict of laws principles.

Dispute Resolution: Any dispute arising from these Terms or your use of Sultan GHC's services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in Pennsylvania, under its Commercial Arbitration Rules.

Class Action Waiver: You agree that any dispute resolution will be conducted on an individual basis only, and you waive any right to participate in a class action lawsuit or class-wide arbitration against Sultan GHC.

15. Modifications to These Terms

Sultan GHC reserves the right to modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services following the posting of updated Terms constitutes your acceptance of those changes. If material changes are made, we will make reasonable efforts to notify active clients via email.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and Sultan GHC with respect to your use of our website and services, and supersede all prior agreements, understandings, and representations.

18. Contact Us

For questions about these Terms and Conditions: