Sultan Global Health Care
Patient Journey

Your Medical Journey, Step by Step

Sultan GHC manages every detail of your medical journey abroad — from the first conversation to follow-up care back home. Six clear steps. One dedicated team. Zero surprises.

Step 01

Submit Your Enquiry

It starts with a simple conversation. Reach out via our enquiry form, WhatsApp, or request a call back. You are immediately assigned a dedicated Case Manager who becomes your single point of contact — no call centers, no bouncing between departments.

Case Manager Assigned

A dedicated Case Manager who speaks your language is assigned immediately. They are your single point of contact throughout the entire journey.

Secure Data Collection

Share your medical reports, scans, and condition history through our secure, private channels. Your information is protected at every step.

  • Dedicated Case Manager assigned within hours
  • Secure, private channels for sharing medical records
  • No obligation — just an honest conversation
  • Available via phone, WhatsApp, or online form
01"

We don't just take your details — we take the time to understand your story.

The Connection
Step 02

Expert Review & Treatment Plan

Your medical records are reviewed by leading specialists at JCI and NABH-accredited hospitals. Within 24–48 hours you receive a detailed treatment plan with transparent costs, recommended hospitals, and options — no hidden fees.

The Clinical Review

Top specialists review your history to confirm the diagnosis and determine the best treatment approach. You may receive opinions from more than one specialist.

Your Treatment Blueprint

A detailed plan covering the recommended procedure, choice of hospitals and doctors, estimated duration of stay, and a clear cost quote with no surprises.

  • Reviewed by JCI / NABH-accredited specialists
  • Treatment plan delivered within 24–48 hours
  • Multiple hospital and doctor options provided
  • Fully transparent cost estimate, zero hidden fees
02"

Multiple expert opinions. One clear path forward.

Clinical Deep Dive
Step 03

Travel & Visa Support

Once you approve the plan, our logistics team takes over. We obtain the official hospital visa invitation letter, guide you through the medical visa application, assist with flight bookings, and arrange accommodation near the hospital.

Visa Assistance

We obtain the official Visa Invitation Letter from the partner hospital and guide you through the Indian or Turkish medical visa application — ensuring zero errors.

Itinerary Planning

Flight assistance and comfortable accommodation (hotels, guest houses, or serviced apartments) arranged to fit your budget, close to the hospital.

  • Official visa invitation letter from the hospital
  • Step-by-step medical visa guidance
  • Flight booking assistance
  • Hotel or serviced apartment arranged near hospital
03"

Bureaucracy handled. Bags packed.

Logistics & Visa
Step 04

Arrival & Warm Welcome

From the moment your flight touches down, you are under our care. Our representative meets you at the arrival gate, provides a local SIM card so you stay connected to family, and transfers you by private vehicle directly to your accommodation or the hospital.

Airport Concierge

Our representative greets you at the arrival gate with a placard — just like a personal host, not a stranger.

Settling In

We set up a WhatsApp group with you, your family, and our team for real-time 24/7 updates throughout the treatment journey.

  • Personal meet-and-greet at the arrival gate
  • Local SIM card provided for instant connectivity
  • Private vehicle transfer to hotel or hospital
  • 24/7 WhatsApp group with your family and our team
04"

No taxi queues. No confusion. Just a friendly face and a smooth ride.

On-Ground Concierge
Step 05

Treatment & In-Hospital Care

We accompany you to the hospital, manage all registration and admission paperwork through a fast-track lane, and ensure your specialist consultation runs smoothly. Our team visits you daily throughout your stay to ensure you are comfortable and informed.

Hospital Admission

We accompany you to the hospital and manage registration and admission paperwork through a fast-track lane — no confusing bureaucracy.

The Procedure

You undergo treatment in state-of-the-art facilities with compassionate nursing care. Our team visits daily to ensure you are comfortable and your needs are met.

  • Fast-track hospital admission managed by our team
  • In-person consultation with your assigned specialist
  • Daily welfare visits from our on-ground team
  • State-of-the-art facilities with compassionate nursing care
05"

You are never alone in the hospital. We are your advocates on the ground.

World-Class Medical Execution
Step 06

Safe Return & Follow-Up Care

When your doctor issues the "Fit to Fly" certificate, we manage your departure — airport transfer, check-in assistance, and medication documentation. Back home, we continue your care through remote follow-up video consultations with your treating physician.

Safe Departure

We drive you to the airport, assist with check-in, and ensure all your medical documents and prescriptions are in order for re-entry to the United States.

Continuity of Care

Once you are home, our relationship continues. We facilitate regular video consultations with your doctor in India or Türkiye to monitor your recovery and answer questions.

  • Doctor-issued Fit to Fly certificate arranged
  • Private airport transfer and check-in support
  • Medication documentation for U.S. customs
  • Remote follow-up video consultations with your doctor
06"

Distance does not break our bond. We are with you until you are fully back to life.

Going Home Healthy

24–48hrs

Treatment plan turnaround

1 Contact

Dedicated Case Manager, always

70%+

Average cost savings vs. U.S. pricing

24/7

Support throughout your journey

Why Choose Sultan GHC

A Healthcare Concierge You Can Trust

We are not a booking platform. We are a team of patient advocates who manage every detail so you can focus on one thing — getting better.

JCI-Accredited Network Only

Every hospital in our network holds international accreditation equivalent to U.S. standards. We partner only with institutions we have personally vetted.

One Dedicated Case Manager

You get a single point of contact from day one — a real person, not a call center — who manages every aspect of your journey.

24/7 On-Ground Support

Our team is available round the clock during your stay. Whether it is a medical question or a local need, we are always reachable.

Full Cost Transparency

You receive a complete cost estimate before committing to anything. No hidden fees, no surprise billing — just honest, upfront pricing.

Continuity of Care

Our involvement does not end when you board your flight home. We facilitate remote follow-up consultations with your treating physician.

End-to-End Logistics

Visa, flights, accommodation, airport transfers, interpreters — every logistical detail is coordinated so you never have to figure it out alone.

Common Questions

Frequently Asked Questions

Everything you need to know before taking the first step.

How long does the entire process take — from enquiry to treatment?

From your first enquiry to arriving at the hospital, most patients complete the process in 2–4 weeks. This includes the medical review (24–48 hours), treatment planning, visa application (1–2 weeks), and travel arrangements. Urgent cases can often be expedited.

Is my medical information kept confidential?

Absolutely. All medical records and personal information you share are handled through secure, encrypted channels. Your data is only shared with the treating hospital and specialist on a need-to-know basis, and never with third parties.

How much can I realistically save on treatment costs?

U.S. patients typically save 60–80% on the total cost of treatment — including flights and accommodation — compared to equivalent procedures in the United States. For example, a hip replacement that costs $40,000+ in the U.S. can be completed in India for under $8,000, including travel. In Türkiye, the same procedure typically costs $7,000–$12,000 — still a saving of 70–80% compared to U.S. prices, with the added convenience of shorter flight times and no visa requirement for U.S. passport holders.

Can I bring a family member or companion with me?

Yes, and we strongly encourage it. We can arrange accommodation for companions, include them in all update communications via the WhatsApp group, and coordinate their travel alongside yours at no extra management fee.

What happens if there are medical complications after I return home?

Your safety is our first priority. Before discharge, your doctor provides a full set of medical records and discharge summaries. We facilitate remote follow-up consultations with your treating physician and can coordinate with local U.S. doctors if needed.

Do I need travel insurance for medical tourism?

We strongly recommend purchasing international travel insurance and, where available, a medical tourism-specific policy before your journey. We can guide you on what to look for in a policy that covers your treatment type.

How do I know the hospitals are accredited and safe?

Every hospital in our network holds international accreditation — JCI (Joint Commission International) and/or NABH (India) or equivalent Turkish certifications. These are the same standards used to evaluate U.S. hospitals. We only partner with institutions we have personally vetted.

What is the role of Sultan GHC — are you a hospital or a clinic?

Sultan GHC is neither a hospital nor a clinic. We are a U.S.-based healthcare facilitation company. We do not provide medical advice or treatment. Our role is to coordinate your entire journey — connecting you with the right hospital, managing logistics, and supporting you before, during, and after treatment.

Ready to Begin?

Take the First Step Toward Affordable, World-Class Care

Submit your details and receive your first medical opinion and cost estimate — complimentary, within 24–48 hours. No obligation. No pressure.

* Sultan GHC does not provide medical advice, diagnosis, or treatment. We are a healthcare facilitation company.

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Sultan GHC

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